What are your shipping rates?
We offer free shipping on all UK orders over £50. We also offer free Next Day Special Delivery on UK orders over £150. We use Signed For Delivery for all orders to make sure they reach you quickly and safely.
What about international shipping and customs fees?
We ship all over the world via secured delivery. If you order from abroad, you will notice our prices to be lower because they are VAT-free for non-UK customers. Please note that you will have to pay customs fees in your country in order to release the goods for delivery. Those fees vary depending on the country.
How quickly will I receive my order?
In a flash! Our shop crew is super sharp and will usually ship same or next day.. We use recorded tracked delivery. This means you will most likely receive your delivery within a couple of days if you are in the UK. International orders, depending on country, can take between 3 to 7 working days. For some book and oracle card titles, delivery can take up to 4-5 days if we need to order them in first.
What is your returns policy?
Products can be returned for a full refund, exchange or gift voucher within 28 days of purchase and if no sign of damage. The buyer pays for return shipping.
Do you ship to the US?
Definitely. We have a strong customer base in the US and we ship there on a regular basis.
Can I click and collect?
Absolutely! You can click and collect your order for free. Simply select “Click & Collect” as your preferred shipping method at checkout or just drop us a message to let us know. Collection point is at Wilde Ones, 283 Kings Rd, London, SW3 5EW. Opening hours are Mon-Sat: 10am-6pm / Sun: 12pm-6pm.
Which methods of payments do you accept?
We accept all major debit and credit cards as well as PayPal and BACS payments. All payments are safe and encrypted using our payment partner Stripe via Link Payments. Transactions receipts will show in your account as Wilde Ones International UK Ltd.
Are your products authentic?
Totally. All our products are handmade and one of a kind. This is the case throughout every single category in the Wilde Ones Boutique. We have been working in close partnership with the finest artists and suppliers for the last thirty years and built up our reputation on that basis.
I saw a product a while ago but I can no longer find it!
99% of our products are one-of-a-kind so once it has sold it is either impossible or unlikely we will find it again. With regards to Native American jewellery for example, we try to source multiples whenever available but artists seldom produce more than a handful of pieces at one time. We always advise our customers to “grab it when you see it!”.
Can you help me find what I am looking for?
We would love to. Let us know what it is you are looking for, whether it be a specific crystal or artist, and we will endeavour to source it for you. We can also recommend particular healing crystals appropriate for your needs. You can email us here or at .
Do you sell Gift Vouchers?
Yes indeed; Gift Vouchers are a great way to let your loved ones choose what they really want in their own time. You can buy a Gift Voucher for any amount starting at £50. Click here.
How do I book a Tarot/Psychic Reading?
Click here, select your reader, select your time slot and pay using your preferred method of payment (debit/credit card or PayPal). You will receive an email confirming your appointment details.
How do I contact you?
You can click here or email us at . We are also on Instagram (@wildeoneslondon) and Facebook (@wildeonesshop).